Term & Conditions

Last Updated: 01/06/2025, 09:10:20 PM

Welcome to KUNUZNA SUPERMARKET (S.P.S – L.L.C). By using our website or purchasing from us, you agree to abide by the following terms and conditions.

1. Introduction

These terms govern your access to and use of our website, products, and services whether you are browsing, registering, purchasing, or interacting with us in any form — online or offline.

If you do not agree to any part of these terms, please do not use our website.

2. Eligibility

To use our services, you must be:

  • At least 18 years of age or under adult supervision

  • Legally capable of entering into a binding agreement

  • Providing accurate and truthful personal information

3. Account Registration

When you register on our platform:

  • You are responsible for maintaining the confidentiality of your account credentials.

  • You agree to notify us immediately of any unauthorized use or security breach.

  • You are liable for all activity under your account.

4. Product Information

We make every effort to ensure that product descriptions, pricing, and availability are accurate, but:

  • We do not guarantee that all details are error-free.

  • We reserve the right to correct errors and update information without prior notice.

  • Products may vary slightly in appearance due to packaging or supplier updates.

5. Pricing & Payment

  • All prices are in AED unless stated otherwise.

  • Prices are subject to change without prior notice.

  • We accept secure online payment methods via our approved gateways.

  • In case of payment failure, the order will not be processed.

6. Shipping & Delivery

  • Delivery times may vary based on location and order volume.

  • Kunuzna is not liable for delays caused by third-party courier services.

  • Shipping charges (if any) will be clearly displayed at checkout.

7. Returns & Refunds

  • Perishable items (e.g. dairy, fruits, meat) are not eligible for return.

  • Non-perishable items may be returned within 3 days if unopened and in original condition.

  • Refunds will be issued based on the payment method, after verification.

  • For return requests, please email: support@kunuzna.com

8. Promotions & Discounts

  • Promo codes must be used before expiry and during valid campaigns.

  • Only one promotion may be applied per order unless otherwise stated.

  • We reserve the right to cancel any promotion without prior notice.

9. User Conduct

You agree not to:

  • Use our platform for illegal or fraudulent activity

  • Attempt to hack, disrupt, or damage our systems

  • Post harmful, misleading, or offensive content

Violation of these conditions may result in suspension or termination of your account.

10. Intellectual Property

All content on our website including logos, text, product data, and images is the intellectual property of Kunuzna and may not be used or reproduced without permission.

11. Limitation of Liability

We are not liable for:

  • Any indirect, incidental, or consequential damages

  • Delays, disruptions, or product shortages outside our control

  • Health or allergic reactions due to product ingredients (please check labels)

12. Privacy

We value your privacy. For more details on how we collect and handle your data, please refer to our Privacy Policy.

13. Governing Law

These Terms & Conditions are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the jurisdiction of the UAE courts.

14. Contact Us

If you have questions or feedback about these terms, please contact us:

KUNUZNA SUPERMARKET (S.P.S – L.L.C)
📍 Ajman, UAE
📧 support@kunuzna.com

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