Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

We offer:
– Standard local delivery across the UAE
– Same-day or next-day delivery for selected locations
– Pickup from store

Do You Ship Internationally?

We currently do not offer international shipping via the website.
However, export arrangements can be made for bulk/custom orders. Contact us directly.

How Long Will It Take To Get My Package?

Delivery within the UAE usually takes 1–3 working days.
You’ll receive updates via email or WhatsApp once your order is confirmed and out for delivery.

PAYMENT

What Payment Methods Are Accepted?

– Debit/Credit Cards (Visa, MasterCard)
– Cash on Delivery
– Apple Pay & Google Pay

Is Buying On-Line Safe?

We use secure encryption (SSL) and trusted payment gateways to protect your data and transactions.
Your information is never shared or stored without permission.

Order & Retunrs

How do I place an Order?

Placing an order is easy!
– Simply browse our products.
– Add the items you like to your cart.
– Proceed to checkout and complete payment.
– You will receive a confirmation email once your order is placed.

How Can I Cancel Or Change My Order?

If your order hasn’t been shipped yet, contact us immediately via WhatsApp or email.
Once the order is out for delivery, cancellation may not be possible.

Do I need an account to place an order?

No, you can place an order as a guest.
However, we recommend creating an account to easily track your orders, save addresses, and access special offers.

How Do I Track My Order?

Once your order is shipped, we’ll send you a tracking number or update you directly via WhatsApp/email depending on your chosen delivery method.

How Can I Return a Product?

You can return non-perishable items within 3 days if:
The product is unopened and in its original condition
You provide proof of purchase
Contact us to initiate the return process.
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